Support
How can we help?
Contact us
Email contact@playbackyardgolf.com and a person on the Backyard Golf team will reply as soon as we can.
It helps to include your iPhone model, the email on your Backyard Golf account, and what you were doing when the problem happened. Never send your password or a sign-in code; we will never ask for them.
My Garmin Approach® R10 won't connect
Make sure the R10 is charged and switched on, and that Bluetooth is allowed for Backyard Golf in iPhone Settings. The R10 connects to one app at a time, so close the Garmin Golf app (or turn off Bluetooth on any other phone paired to it) and try pairing again from Backyard Golf.
Managing or cancelling Tour Card
Subscriptions are billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Backyard Golf. Cancelling takes effect at the end of the current billing period. Deleting your Backyard Golf account does not cancel an App Store subscription.
Restoring a purchase
If you subscribed on another device or reinstalled the app, sign in with the same account and use Restore Purchases in Profile.
Deleting your account
You can delete your account in the app from Profile → Account actions → Delete account forever.